| WHAT IS ISO ? |
The International Organization for Standardization (ISO) is the specialized- international agency for Standardization, at present comprising the national standard bodies of over 163 countries including India is a member country. |
| The result of ISO Technical Sub-committee (TC176) in the field of Quality System Standardization is published as ISO-9000 Standards. |
Many people tend to think that ISO-9001 Certification is guarantee of the product quality. But it is not so. Quality of end product is certainly the final objective of the exercise ISO-9001 ensures that the systems and procedures of the organization are capable of producing consistently the expected quality of product / service. |
| It means that every individual of the organization - be it a workmen or a Manager - will try his best to fulfill customers expectations & delight! |
| There are three main standards in ISO 9OOO family of standards of QMS |
| ISO-9000:2005 describes fundamentals of quality management systems and specifies the terminology for quality management systems. |
ISO 9001:2008 (A Certification series) specifies requirements for quality management systems for use where an organization’s capability to provide products that meet customer and applicable regulatory requirements needs to be demonstrated as per standard. |
ISO 9004:2000 provides guidance on quality management system, including the processes for continual improvement, which contribute to the satisfaction of an organization’s customers and other interested parties. |
| ISO 19011:2002 criteria for Internal Auditors in Quality & Environment Management System |
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| A. QUALITY MANAGEMENT PRINCIPLES OF ISO 9001:2008 QMS. |
1. |
Customer Focus |
2. |
Leadership |
3. |
Involvement of People |
4. |
Process Approach |
5. |
System Approach |
6. |
Factual Approach to Decision Making |
7. |
Continual Improvement |
8. |
Mutual Beneficial Suppliers Relationship |
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| B. QUALITY MANAGEMENT SYSTEM REQUIREMENTS (Clauses of ISO 9001:2008) |
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Clause 1 to 3 is general. |
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Clause 4. Quality Management System |
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Clause 5. Management Responsibility |
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Clause 6. Resource Management |
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Clause 7. Product Realization |
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Clause 8. Measurement, Analysis and Improvement (MAI) |
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